The unit is spacious with comfy beds and a peaceful location, making it a relaxing stay💖.

The owner Francesca is committed to making your stay comfortable and went out of her way to get us a meal when we arrived late after a long (all day) bus ride from Belize. The hotel is small (8 units) and tastefully decorated in a very Italian style. A little far from the downtown and beach but very quiet at night.

The double room I stayed in was cozy, had a balcony, and air conditioning.

Staff and owner very helpful and friendly. Small, but clean, European style room. Good for stays of more than 3 days for those who appreciate being able to use a kitchen with a microwave and a refrigerator. Not on the beach, but can use the beach at a hotel on the water that Luna Llena has an arrangement with.

They seem a bit reluctant to give fresh towels when asked for.

Clean and the staff was super-friendly. The location was exceptionally nice, in the jungle of Tulum, in the natural area. Also, this hotel was situated 3 km from tourist destination like Parque Dos Ojos.

The great thing about this place is how it's right in the middle, super close to the main beach and some cool restaurants nearby. We loved hanging out at Las Palmas Beach Club in the evenings, sipping drinks with a great vibe 🍹.

The young fellow who was in charge tried to be of assistance, but he had very little control over the operation of the hotel and how it was being managed.

First of all there are no street signs in Tulum so we could not find the hotel. We did see signs to Luna Llena and followed them to a gated building way back off the beaten path on a dirt lane. When we got there we could not find a sign for an office or any way to get into the gated property. We searched for Hotel Posada Luna Llena and could not find it. We finally called Booked.net and you put us in touch with the young fellow. He came by cab to meet us and direct us back to Luna Llena. He half heartedly offered to help us with our bags. He showed us to our rooms, half of which had not been made up and he had to take us to different rooms. We were finally offered a second floor room with a regular size bed, not queen as promised. The shower was freezing cold in the morning. We were offered cold toast, fake orange juice and cold coffee for breakfast. He did knock $10 off the cost of each room (we were traveling with two other couples). I would not recommend this property to anyone traveling to Tulum.

The service was not what we expected, even more after reading all the good comments from the website. I don't know if they just got a bad day or what, but the service was not at the level the ratings from the website show. Location difficult. Rooms are not very clean, the did make the bed but not put any clean sheets on it. They did not do the bathroom. No clean towels. I left the ac on in order to return to a cool room, ones we return we end up on a hot room with a 1 year old baby. Overall our stay was not pleasant at all. The price was not that good after all. I went to check prices on other hotels after the disappointment and the prices varied from 10 to 20 + dollars. I think the comfort and enjoyment of my family are worthy paying a little extra. Any ways it looks like this hotel is more like a Hostel or close to it. It may work for some people but not for me. I will not stay in this hotel my next time.

Great location, right in the heart of everything! Close to a super cool beach club, tons of cozy cafes, and some awesome restaurants. I've been here quite a few times, and I'm already thinking about the next trip 🏖️.

Nice building and rooms with balcony and air conditioning.

It's a very relaxing experience at Luna Llena Tulum. the property is fairly clean. 3. the hotel is in a favorable location with bars and cafes within walking distance. 4. There are plenty of dining options like bars and restaurants nearby. 5. the rooms come with a balcony, bath towels, and a great shower.

The location is marvellous, the staff is pleasant.

I came here for 3 nights and had a relaxing stay. Really enjoyed Tulum, the hotel was charming little and private within walking distance of everything. Location: the venue was near the beach. Had lunch/dinner at La Consentida, which I found at a short distance from the hotel. The beds were very comfy and the room was new-fashioned and nicely furnished...

The room is really nice with a cozy decor. the staff here are super friendly and incredibly kind. 🌟

Fashionable & nicely furnished unit with balcony and soap. Appetising and fantastic food. Quiet setting in the calm area, short walk to the best cafes, bars and restaurants in La Veleta, the private beach and downtown.